1. General Refund Policy:
At Tripitoura, we strive to provide exceptional travel experiences. However, we understand that plans may change. Our refund policy ensures transparency and fairness for both customers and vendors.
2. Customer Cancellations & Refunds:
- Full Refund: Cancellations made at least 24 hours before the scheduled tour or service will receive a full refund.
- Non-Refundable: Cancellations made within 24 hours of the scheduled tour are non-refundable.
- Emergency Cases: If you need to cancel due to an emergency, please contact our support team as soon as possible for assistance.
3. Vendor Cancellations & Refunds:
- Vendors are required to comply with the refund policy specified in their listings.
- In case a vendor cancels a booking, customers will receive a full refund or the option to reschedule.
4. Refund Processing:
- Refunds will be processed within 7-14 business days after approval.
- The refund will be issued through the original payment method.
- Customers are responsible for any currency exchange differences or bank processing fees.
5. Contact Us:
For refund requests or inquiries, please reach out to our customer support team at contact@tripitoura.com or call +20 100 789 6569.
